GCC Leadership
Building Strategic Global Capability Centers
Most GCCs are built to reduce cost. The Gartner Digital Markets India GCC was built to create capability — and it became one of the most strategically significant India operations centres in Gartner's global footprint. Ten years. Five people to 200+. Support centre to strategic asset.
The Journey
From five people to a strategic asset. One capability at a time.
In 2016, Vicky was one of five people handpicked to establish Gartner Digital Markets India. The brief was to build a reviews and moderation capability from scratch for Capterra, Software Advice and GetApp. There was no team. No process. No playbook.
Over the next decade, the mandate expanded across eight distinct functions. Each expansion was earned through demonstrated capability at the current level — never lobbied for, always proven. The GCC grew from five people to 200+, survived a corporate acquisition when Gartner sold its GDM division to G2 in 2026, and remained intact and operational throughout the transition.
Capabilities Built
2016
Reviews & Moderation
2018
Revenue Operations
2018
Compliance
2020
Sales Support
2020
Sales Enablement
2022
Vendor Management
2022
Marketplace Operations
2023
AI Transformation
The Strategic GCC
Most GCCs are cost centres. Strategic GCCs earn scope.
Cost Centre GCC
- Executes tasks designed elsewhere
- Waits to be given scope
- Measured on cost per unit
- Replaced when cheaper options emerge
- Disrupted by acquisitions
Strategic GCC
- Owns outcomes, not just execution
- Earns scope through demonstrated capability
- Measured on revenue and quality impact
- Survives leadership changes and acquisitions
- Becomes harder to replace over time